Before the launch of the Integrated Security Centre, the Integrated Rescue System was operated in the Ostrava area from the Emergency Call Centre (CTV),
which already operated on the principle of servicing all emergency lines. The other districts had separate dispatching centres for servicing the integrated rescue system. "The opening of the Integrated Safety Centre (IBC) has resulted in a more efficient use of all crews," Radek Zeman, head of the Integrated Safety Centre department, opens our interview.

Conversations like this are commonplace among dispatchers, empathetic people who care about the safety and health of all of us. They do a demanding job in the IBC's main control room. Their insight, precision and teamwork are admirable.

The incidents described above are processed and evaluated in the heart of the IBC, in the main control room, which consists of 31 workstations, eight of which are dedicated to the Moravian-Silesian Region Fire and Rescue Service, ten to the Moravian-Silesian Region Medical Rescue Service and another ten to the Police of the Czech Republic. City
Police Ostrava has three workplaces. The main dispatching hall is additionally lined with other operating rooms of individual rescue services.

Unfortunately, traffic accidents cannot be predicted. But when they do occur, early warning can be worth the lives saved.

Frameless displays are mounted on the video walls of the main control room to share important visual information regarding emergencies. Dispatchers have instant visual content from mapping or hydro-meteorological digital imagery, television news or CCTV. emergency management.

Above the main hall is the crisis room, which is used for emergency management meetings such as flood commissions, etc. Dispatchers in the newly built premises use state-of-the-art audio-visual technology, which is an integral part of optimal evaluation and analysis of the course of the intervention. The Ostrava Municipal Police Operations Room also uses image data from the municipal police and traffic camera systems, which monitor the city's main intersections, when receiving notifications of an incident. If a citizen reports a traffic accident at a specific intersection or at a place where the camera system is located, it is possible to distribute the image online to any dispatcher or the control room of individual emergency services.

Tense and emotional conversations where people's lives are at stake.
Thanks to the visual background, dispatchers can more effectively inform the response unit about the current event. "It is quite clear that the IBC and its audiovisual technology must be continuously updated, modified and upgraded. For this reason, in 2018, we invested in new cutting-edge technologies that will provide the best services not only to the people at the dispatching stations, but also to the citizens of Ostrava and the entire Moravian-Silesian Region. The IBC will never become an isolated island, not keeping up with the latest audiovisual technologies would mean that we could fall into isolation, but we want to avoid this emergency today and in the future," concludes Radek Zeman.